Q: How do I setup my ResetPlug?
A: Go to the setup instructions page
Q: How do I setup the web app?
A: Go to the web app help page
Q: How do I tell if the Internet is OK by looking at the ResetPlug?
A: Look at the blue LED:
Solid blue means WiFi is good. You always want this to be solid!
Fast blinking blue means there is an outage. The plug is resetting Internet.
If the fast blinking continues then you should contact your ISP because there is an outage of service.
Slow blinking blue means you have not setup the ResetPlug. This is the default setup mode.
The amber LED signifies if power is being output to the socket.
Q: What are the power specifications of the ResetPlug?
A: Power specifications:
Voltage: AC 90-260V
Power Frequency: 50/60 Hz
Current: 10 Amps
Q: What if I am outside the US? Is there an international version?
A: The ResetPlug works for outlets rated 90-260V AC. It should work so long as you get the proper physical adapters to change both the plug and the socket. Several international versions are coming soon.
Q: Does this work if my WiFi router is separate from my broadband modem? How do I reset both?
A: Use a power strip to monitor three separate devices (Router/Modem/Access Point) with one ResetPlug. You do not need to purchase a ResetPlug for each device. But make sure not to plug in other devices like a TV or the power will be cut if there is an Internet outage. Never plug in high voltage devices such as a washer, dryer, or AC.
Q: What if the Internet doesn't come back when the power is cycled?
A: The ResetPlug will continue to check for connectivity and will continue to cut power every five minutes until the Internet is restored. You can set this value higher or lower during setup. Change the "Outage Wait Time" option.
Q: How do I call you about my ResetPlug for support?
A: You should contact your ISP for any support regarding your Internet service. We do not have access to anything to help troubleshoot your Internet connection. If you have issues with our device please email support at firstname.lastname@example.org with details of how the device is malfunctioning.
Q: What frequency bands does the ResetPlug use?
A: The ResetPlug only uses the 2.4GHz band for WiFi. It does not monitor access points set to use ONLY 5GHz. That doesn't mean you cannot use a 5GHz router, it only means that if you have 5GHz enabled you will still also need to have 2.4GHz enabled for the ResetPlug to work properly.
Q: What WiFi technology type does the ResetPlug use?
A: The ResetPlug uses 802.11n technology. It can also connect to older 802.11g and 802.11b routers. You can also connect and monitor newer 802.11ac routers as long as they are configured to allow 802.11n clients (which is usually the default).
Q: Does the ResetPlug support 802.1x authentication?
A: Not at this time. The authentication methods it supports are: open, WPA-PSK, and WPA2-PSK. It also does not support WEP or WPS, as these are insecure technologies that should not be used.
Q: How do I reset the ResetPlug back to factory defaults?
A: Hold down the reset button on the left side of the face of the ResetPlug for more than 5 seconds. This will put the ResetPlug back into setup mode. Do this anytime you change your WiFi password and need to connect to your new WiFi network.
Q: Shouldn't I just get a new router?
A: Yes, if you are constantly having to reboot a router, it should be replaced. Many times it's not the router that craps out, but it's the broadband modem from the ISP that needs a hard power reset. If you do not trust both of these items 100%, the ResetPlug is a great insurance policy to make sure these devices stay working. Especially important for anyone with WiFi devices that they rely on while they are away.
Q: Isn't this a Kankun smart plug? They look the same?
A: No, this is not the same as the Kankun smart plug. We both use the same plug hardware (outside) from iKonke, but the software (inside) is very different. The ResetPlug detects an Internet outage and cycles power automatically. The Kankun plug is meant to turn on or off the outlet from an app while on the same WiFi network.