Web App Help



The ResetPlug web app sends alerts, logs events, and allows you to issue remote resets to the ResetPlug. The service also logs when the Internet is known to be good so that can be compared against when the Internet is bad.

There is a free 3 day trial for you to test it and see if it something you want. After that it is $2 per month or $20 per year, per plug. To test it, we suggest unplugging your router’s power cable or other cables. This will simulate a few events to see the diagnostics. Keep in mind the ResetPlug does take 3-5 minutes before it will issue a power reset, this is to prevent resets from happening too quickly. Also, send a remote reset from the web app and test the email alerts.



App Setup

1. Make sure your ResetPlug has the most recent firmware by unplugging the ResetPlug from power and rebooting it.

2. You should have previously setup the ResetPlug with your email address in the email 1 field to associate it with the web app account. If you already did that, then you do not need to do it again. If you did not setup an email address, then you will need to setup your ResetPlug again with your email address.
(Note: Email 2, 3, and 4 fields are reserved for future use.)

3. Go to app.resetplug.com and create an account using the same email address.

4. You should be redirected to the subscription page. If not, click on the gear icon in the upper right and select “Your Settings” from the drop down or click here app.resetplug.com/settings

5. Click the button Detect/Refresh Associate ResetPlugs. This will ResetPlugs associate with your email address. It can take up to 15 minutes to fully update on the first boot. But if you do not see your ResetPlug after 15-20 minutes of then contact support@resetplug.com. Also make sure you spelled your email correctly during setup.

6. You should now see the ResetPlugs that will be associated with your account. Choose monthly or yearly, and click subscribe. You will have 3 days to cancel if you find you do not want the service.

You are now ready to use the web app.



App Basics

    Set Timezone:  By default the web app defaults to Pacific US time. Go to the gears icon on the upper right and choose “Your Settings” then choose timezone on the left and select your preferred timezone.

    Status:  Status shows the ResetPlugs associated with your account and if they are online or offline. The ResetPlug will periodically run diagnostics when the Internet is known to be working. You can see the most recent working diagnostics by clicking on the “Diagnostics” button for a specific ResetPlug.

    Events:  The Events page lists all of the events. You can sort using the buttons at the top. Click the details button to see more information about that specific event. The reason is a basic description of what caused a reset to be sent to the equpiment.

    Event-Details:  The ResetPlug occasionally tests the Internet when it is known to be good. And then before the first reset is issued, the ResetPlug will run diagnostics again to see how far out to the Internet it can get. These two are compared side by side to see what part of the path to the Internet failed. The failure is highlighted in red. For more information about what everything means see the advanced details below.

    Control:  These buttons allow you to control the ResetPlug and control which alerts are sent to you.

Remote Reset  will send a command to the ResetPlug to reset the power to the socket. This can take up to 2 minutes to trigger. There is no need to configure any port forwarding, dynamic DNS, or anything else. It will work out of the box with no configuration to the WiFi equipment.

Email When Offline  will send an email when the ResetPlug has been offline for more than 10 minutes. This gives the ResetPlug enough time to issue a reset and wait for the connection to come back up. This is to alert you that the ResetPlug is offline.

Email After Resolved  will send an email when the ResetPlug has resolved a new issue and is back online. It includes the description of the event and a link to the details.



Advanced Details

The Diagnostics and Event-Details pages give a lot of information about the connection to the Internet. These tests are run periodically and also at the time of each event. This is an explanation of those terms and what they mean.


Overview

The Overview section gives some basic information about the connection and the reset time.

    Time of Diagnostics:  The time that the last diagnostics were run when the Internet was good.

    Time of Event:  The time that the event occurred. This is when the event diagnostics are tested and before the first power reset is issued.

    Time Resolved:  The time that the event is resolved and the ResetPlug is back on the Internet.

    WiFi Network:  The WiFi network name (SSID).

    Nickname:  The nickname you set in the ResetPlug during setup.

    Internet Service Provider (ISP):  The detected ISP name. It might show a legal business name over a brand name.

    AS Number:  The autonomous system number for your ISP.

    Error Code:  This is an ResetPlug error code. More info will be available soon.



WiFi

The WiFi section gives information about the WiFi access point and radio layer.

    WiFi Status:  If the WiFi network is up or not.

    WiFi Connection:  If the ResetPlug can associate with WiFi network or not.

    Signal Description:  Gives a basic description of the WiFi signal. Strong, good, or weak.

    WiFi Signal:  This is the signal in decibels. It will be a negative number. The closer to zero means better (remember it’s a negative number). Example -55 is better than -75.

    WiFi Noise:  Gives the current noise floor. This measures interference. Also a negative number in decibels. But for this the further away from zero, the better. Example -95 is better than -65.

    WiFi SNR:  This is the difference between the signal and the noise. The larger this number then the less interference, which is better. It should be a positive number, not negative. Example 50.



Router

The Router section gives data about the router. This comes after the WiFi section is known to be good. If you have multiple internal routers, those should show up here.

    Default Gateway:  Gives the main IP address that is given out to the client. This is your main router.

    Able To Ping:  Lets you know if the ResetPlug can ping this IP address. Yes or no.

    DHCP Gives Out IP:  Lets you know if the ResetPlug is able to get an IP address assigned from the DHCP server. Yes or no.

    IP Address From DHCP:  IP address assigned to the ResetPlug.

    Internal IP 1:  The first router’s IP address. This should also be the default gateway.

    Able To Ping:  Lets you know if the ResetPlug can ping this IP address. Yes or no.

    Internal IP 2+:  These are the additional internal routers. usually you will not have any extra routers so these might not show up.



ISP

The Internet Service Provider section gives information about your ISP. This will list the first few routers at your ISP that connect you to the Internet. This is used to determine an ISP outage.

    ISP router IP 1:  The first router at your ISP.

    Able To Ping:  Lets you know if the ResetPlug can ping this IP address. Yes or no.

    ISP router IP 2+:  These are additional routers at your ISP that connect you to the Internet.

    DNS Server:  The DNS server given to the ResetPlug during DHCP.

    DNS Works:  Lets you know if the ResetPlug can do a DNS lookup using this DNS server. Yes or no.

    External IP:  The external IP address you are coming from. This is the main IP address all of the Internet sees you as. This could be on your local modem. Or it could also be shared if your ISP uses carrier grade NAT.

    Able To Ping External IP:  Lets you know if the ResetPlug can ping this IP address. Yes or no.

    Reverse DNS IP 1+:  Displays the reverse DNS for each address at the ISP.



Internet

The Internet section gives information if the following popular sites can be accessed. This uses http not ping (TCP socket open w/o ssl, not ICMP echo).

    Amazon Reachable:  Lets you know if the ResetPlug can ping this IP address. Yes or no.

    Bing Reachable:  Lets you know if the ResetPlug can ping this IP address. Yes or no.

    Google Reachable:  Lets you know if the ResetPlug can ping this IP address. Yes or no.

    Netflix Reachable:  Lets you know if the ResetPlug can ping this IP address. Yes or no.




For questions or to make a suggestion on what you would like to see in future versions please email support@resetplug.com

Also to keep up with future announcements follow us on twitter @ResetPlug